Refund policy

 

Refund & Returns Policy

Every product in the iamifrankly store is made with care — and because most of what we sell is printed or produced on demand, our policy reflects that.

📚 Books (Print on Demand) All books are printed to order, so we're unable to accept returns or offer refunds for change of mind. If your book arrives damaged or with a printing defect, please contact us within 14 days of receiving it at julia@iamifrankly.com with a clear photo of the damage and we'll make it right.

👕 HER Merch (Print on Demand) HER pieces are printed especially for you, so we don't accept returns or exchanges for change of mind or sizing. If your item arrives damaged or with a fault, email us at julia@iamifrankly.com within 14 days of delivery with photos of the issue. We'll assess and arrange a replacement or refund where applicable.

💻 Digital Products Once a digital product has been downloaded or accessed, we're unable to offer refunds. If you experience a technical issue with your download, please reach out to julia@iamifrankly.com and we'll do our best to help.

Got a question? We're always happy to help — just email julia@iamifrankly.com and we'll get back to you as soon as we can.